If during a protest period, we receive a protest or an issue is discovered that requires investigation, your payment can be delayed until the investigation is completed. You can view your claim status online under the inquiry tab and any correspondence under the correspondence tab. If DES needs additional information during the course of our investigation, a deputy will contact you to request additional information. Once we have completed our investigation, if we find in your favor, you will receive back pay for the weeks for which you have requested payment. If we do not find in your favor, you will receive correspondence (which can also be found under the correspondence tab online) and give you the opportunity to appeal. In either case, you would want to continue to request payment for each week for which you wish to be paid.
